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Frequently asked questions
Ordering, delivery, age verification and the six-bottle collection — answered. If something isn't here, just ask.
What our customers say
“A beautifully curated way to discover Australian wine.”★★★★★
Canberra, ACT
“Exceptional quality and an amazing experience from start to finish.”★★★★★
Sydney, NSW
Everything you might ask
How many bottles can I order?
Our collections start at six bottles. You can mix reds, whites or build a selection around an occasion. There is no upper limit.
Why is the minimum six bottles?
Six bottles let us pack securely in a purpose-made case, keep delivery economical, and give you a genuine range to taste across rather than a single bottle.
Can I mix red and white?
Yes. Choose Mixed when you build your collection and combine whatever suits your table.
Where do you deliver?
Australia-wide. Canberra and Sydney are our core delivery areas and reach you fastest.
Do I need to be home to receive my order?
Yes. Alcohol requires an adult signature, so someone aged 18 or over must be present to receive the delivery. We cannot leave wine unattended, in a safe place or with a neighbour.
Will I need to show ID?
Our carriers may ask for valid photo identification on delivery. We cannot hand over an order to anyone who appears to be under 18 and cannot produce ID, or to anyone who is intoxicated.
Can you deliver to a PO box or parcel locker?
No. Because alcohol requires an adult signature we can only deliver to a street address. A work address is often the easiest option if nobody is home during the day.
How long will delivery take?
Most orders are dispatched the same business day when placed before midday, and arrive within a few business days. Regional and remote areas can take a little longer.
What if a bottle arrives damaged or faulty?
Tell us within seven days for breakage and we will replace or refund it in full, including delivery. For a corked or faulty bottle, keep the bottle and at least half its contents along with the closure, and contact us — we will replace or refund it, whichever you prefer.
Can I change my mind?
We accept change-of-mind returns within fourteen days provided the wine is unopened, in its original packaging and has been stored appropriately. Return postage is at your cost. This sits alongside your rights under the Australian Consumer Law, which we never limit.
Do you ship internationally?
Not at present. We deliver within Australia only.
Do you do corporate or gift orders?
Yes — personal, corporate and diplomatic gifting, with branded presentation and volume pricing. Visit our Gifting page or contact us directly.
What is the QR code on my packaging?
It opens your pairing experience — the chocolate matched to your wine and a curated playlist to go with it. Nothing downloads and nothing plays automatically; you choose Spotify or Apple Music yourself.
